Support
Something not working, or a question the FAQ does not answer? Email support@kiikari.app and a human will reply. Include your macOS version and, if it helps, what you were doing when it happened.
Common questions
Which App Store Connect key do I need?
A read-only Sales and Reports key. Our step-by-step guide covers creating one. Kiikari never needs an Admin key.
My apps are not showing up.
Check that the key is a Sales and Reports key for the right team, and that the Key ID and Issuer ID match the downloaded file. Kiikari's onboarding validates each part live and names the specific problem. Still stuck? Email us.
Why does today show yesterday's numbers?
Apple's sales reports are daily and arrive a day behind. Kiikari shows the latest real report and labels its date rather than inventing a "today".
How fresh is the deep analytics data?
Apple generates analytics reports two to eight days behind. Kiikari shows the latest available and labels it.
Can I use more than one team?
Version 1 supports one App Store Connect team. Multiple teams are planned for a free update.
How do refunds work?
The app is free to download, so you only ever pay for the Kiikari Pro unlock. That purchase goes through the Mac App Store, and refunds follow Apple's standard process at reportaproblem.apple.com.